Personal Banking

Online Banking

Online Banking

Online Banking through The Bank and New Glarus® and Sugar River Bank Branches offers many of the conveniences of the branch from the comfort of your home.

Free Online Banking and Bill Pay features:

  • Utilizes highest levels of security
  • Make transfers between your accounts up to 6:00 pm
  • Make loan payments
  • Obtain available and current balances with transaction history
  • Initiate stop payments
  • Pay all of your bills online
  • Available 24/7

Enroll Now!

Troubleshooting Tips for Login Issues*

For security purposes, Online Banking requires your computer to have a minimum of Internet Explorer 6.0. To find out which version of Internet Explorer you have, open your browser, click on Help> About Internet Explorer.

  1. Upgrade Internet Explorer.
  2. Install current patches for Internet Explorer.
    • This can be verified from Tools>Windows Update.
  3. Enable Cookies.
    • This can be verified from Tools > Internet Options > General Tab > Settings, make sure that “Never” is NOT checked.
  4. Enable Java Script
    • This can be verified from Tools > Internet Options > Security Tab > Custom Level > Active Scripting, make sure that "Enable" IS selected.
  5. Clear Cache.
    • Close all browsers, open one new browser and then go to Tools > Internet Options > General Tab > Delete Cookies & Delete Files.
    • Close browser and open a new window before trying to log in again.
  6. Ensure that privacy settings are not too high.
    • This can be done from Tools > Internet Options > Privacy Tab
    • The recommended setting is “Medium”.
  7. Add Netteller to list of trusted sites for firewall.
    • This can be done from Tools > Internet Options > Security Tab > Click on the Trusted Sites Icon > Sites.
    • Make netteller.com a trusted site on the browser.
    • If you are using a separate firewall, be sure netteller.com is added as a trusted site.
  8. If using a pop-up blocker, add netteller.com to the trusted sites.
    • Procedures will vary depending on the pop-up blocker being used.
  9. Ensure that the date and time are correct on your computer.
    • Look at the time in the bottom right hand corner of your screen (If using a Windows PC). If that is not correct, right click on it, click on Adjust Date/Time.
  10. If it is still not letting you log in and you have the link saved in your Favorites folder, delete the saved link.

*The Bank of New Glarus® and Sugar River Bank Branches is offering these tips as a courtesy to our customers. We will not be held liable for any damage incurred as a result of using any or all of these instructions. If you are not comfortable with these instructions, please contact a computer specialist or the place where you purchased your computer.

If you continue to experience problems, please contact your personal banker.